Refund policy

Return and Refund Policy

Last Updated: October 26, 2026

At Veeyora, we want our customers to have a positive shopping experience. If you have any questions or concerns about your order, we are here to help.

1. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at contact@veeyora.shop.

Orders can only be canceled before they are processed or shipped. Once an order has been shipped, cancellation may no longer be possible.

2. Returns and Exchanges

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 7 days of receiving your order.

To help us resolve the issue, please provide:

Your order number.
A description of the problem.
Clear photos or videos showing the issue, where applicable.

Depending on the situation, we may offer a replacement, exchange, refund, or another appropriate solution.

Products must be returned in accordance with our instructions, where a return is required.

3. Return Conditions

To be eligible for a return, products should generally be unused, in their original condition, and accompanied by their original packaging, where applicable.

Some products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions, except where a return or refund is required by law.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

4. Refunds

If your refund request is approved, we will notify you and explain the next steps.

Refunds will generally be issued using the original payment method, where available. Processing times may vary depending on your payment provider or financial institution.

For Cash on Delivery (COD) orders, please contact us to arrange an appropriate refund method if a refund is approved.

5. Return Shipping Costs

If a product arrives damaged, defective, or incorrect, we will review the issue and explain the appropriate return or replacement arrangements.

For other return requests, return shipping costs may be the customer's responsibility unless applicable law requires otherwise or we agree to another arrangement.

Please contact us before returning any product.

6. Non-Delivery and Lost Orders

If your order has not arrived within the estimated delivery period, please contact us so we can investigate the shipment with the delivery provider.

We will review the situation and work with you toward an appropriate resolution.

7. Delivery and Processing Times

Orders generally require 1–3 business days to process.

After shipment, estimated delivery takes approximately 3–5 business days. These are estimates and may vary depending on location and courier conditions.